Shipping policy

Thank you for shopping with Muffly. We are committed to delivering your orders safely and efficiently. Please read our shipping policy below to understand how we process and ship your orders.

Order Processing

• Orders are typically processed within 1–3 business days after payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• During festive seasons, sales events, or high-demand periods, processing times may be slightly longer.

Shipping Coverage

Muffly currently ships across India through trusted courier and logistics partners.

For international shipping inquiries, please contact us before placing an order.

Estimated Delivery Time

Delivery timelines may vary depending on your location:

• Metro Cities: 2–5 business days
• Tier 2 & Tier 3 Cities: 3–7 business days
• Remote Areas: 5–10 business days

Please note that delivery timelines are estimates and may be affected by weather conditions, courier delays, public holidays, or other unforeseen circumstances.

Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment.
• Free shipping promotions may be offered on selected products, orders, or campaigns at Muffly's discretion.

Order Tracking

Once your order has been shipped, you will receive tracking details via email, SMS, or WhatsApp (where applicable).

You can use the tracking number provided to monitor your shipment's progress.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If delivery cannot be completed due to incorrect address details, recipient unavailability, or refusal to accept the package, the shipment may be returned to us.

Additional shipping charges may apply for re-shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at the time of placing an order.

Muffly shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete address information.

Damaged Packages

If your package appears damaged upon delivery:

• Do not accept the parcel if the outer packaging is severely damaged.
• Take clear photographs of the package.
• Contact us within 48 hours of delivery at muffly.in@gmail.com or +91 8527020666.

Delayed Deliveries

While we work with reliable courier partners, delivery delays may occasionally occur due to factors beyond our control, including:

• Weather disruptions
• Transportation issues
• Government restrictions
• Public holidays
• Natural disasters
• Courier network disruptions

Muffly shall not be held liable for delays caused by such circumstances.

International Shipping

For international orders:

• Customs duties, import taxes, VAT, and other local charges, if applicable, are the responsibility of the customer.
• Delivery timelines may vary depending on destination country and customs clearance procedures.

Contact Us

For shipping-related questions or assistance:

Muffly

🌐 Website: www.muffly.in

📧 Email: muffly.in@gmail.com

📞 Phone / WhatsApp: +91 8527020666