Shipping Policy
Welcome to Muffly by Shivmani Impex. Please take a moment to review our shipping policy, which outlines how we handle order processing, delivery, and related concerns.
For any shipping-related queries, feel free to contact us at muffly.in@gmail.com
1. Shipping Partner & Coverage
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We deliver all orders through our trusted logistics partner, Delhivery.
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Shipping is available across all major cities and towns in India.
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Deliveries to remote or rural areas may experience slight delays, but we will keep you informed in such cases.
2. Order Processing Time
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Orders are typically processed and dispatched within 1–2 business days after payment confirmation.
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For Cash on Delivery (COD) orders, processing begins once the order is confirmed.
3. Delivery Timelines
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Standard delivery across India takes 3–7 business days from the date of dispatch.
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Remote areas may require up to 10–12 business days for delivery.
4. Shipping Charges
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Shipping charges are calculated based on the weight, destination, and value of your order.
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Free shipping may be offered for orders above a certain value during promotions (if applicable).
5. Order Tracking
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Once your order is shipped, you will receive an email with a tracking number.
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You can track your shipment using the Delhivery website or app.
6. Damaged, Lost, or Delayed Shipments
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If your package arrives damaged, please retain the original packaging and send us clear photos at shivmanicreations@gmail.com along with your order number.
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For lost or delayed orders, contact us immediately. We will initiate an investigation with Delhivery and provide you with an update as soon as possible.
7. Returns & Exchanges
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We accept returns or exchanges in case of manufacturing defects or transit damage.
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Claims must be raised within 7 calendar days of receiving the order.
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Returned items must be unused, unwashed, and have all original tags intact.
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For approved returns, we will arrange pickup and cover return shipping charges.
8. Order Cancellation
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Before dispatch: Orders can be cancelled without any charges.
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After dispatch: If an order is canceled post-shipment, applicable shipping and handling charges may be deducted from your refund.
9. Contact & Support
For any assistance related to shipping, feel free to reach out:
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Email: muffly.in@gmail.com
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Business Hours: Monday to Saturday, 9:30 AM – 6:00 PM (IST)
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Closed on Sundays and Public Holidays