FAQ
What is your return policy?
We accept returns within 7 days of delivery for unused, unwashed items in their original packaging with tags intact. Exchanges are offered in cases of manufacturing defects. Please refer to our Cancellation & Exchange page for detailed instructions.
How do I track my order?
Tracking your order is easy! Once your order is shipped, we’ll send you a confirmation email with a tracking number. You can use this number to track your order’s status on our Order Tracking page.
What payment methods do you accept?
We offer both Cash on Delivery (COD) and secure online payments through Razorpay.
With Razorpay, you can conveniently pay using debit/credit cards, UPI, net banking, or digital wallets. For select pin codes, COD is also available for added ease.
Do you offer international shipping?
Currently, we serve customers across India. For international or bulk order inquiries, you may connect with us at muffly.in@gmail.com
How can I contact your customer support?
You can reach our friendly customer support team through our Contact Us page, where you’ll find a contact form and our email address. We’re here to assist you with any questions or concerns you may have.
Can I modify or cancel my order after it's been placed?
We process orders quickly to ensure fast delivery, so modifications or cancellations may be limited. Contact our customer support as soon as possible, and we’ll do our best to assist you.
Are your products authentic and of high quality?
Yes. Every product is sourced and crafted with utmost care, ensuring premium quality fabrics, fine detailing, and long-lasting durability.
Can I sign up for exclusive offers and updates?
Absolutely! Join our newsletter to receive exclusive offers, promotions, and updates on the latest fashion trends. You can sign up at the bottom of our homepage.
Do you offer wholesale purchases?
Yes. We accept wholesale orders with a minimum order quantity (MOQ) of 25 pieces. For pricing and details, please contact us at muffly.in@gmail.com or +91 8527020666.
Yes. We offer premium, customizable corporate gifting options for clients, employees, and partners. Reach out to us for bulk orders and tailored solutions
Can I change my shipping address after placing an order?
Please contact our customer support team as soon as possible if you need to change your shipping address after placing an order. We’ll do our best to assist you, though changes may be subject to the order’s processing stage.
How do I get in touch with customer care?
Our support team is available Monday–Saturday, 10 AM – 7 PM.
muffly.in@gmail.com
+91 8527020666